PRESS RELEASE: Bethel Park to Transition ALL Emergency Dispatch Services to ACES 911

Bethel Park, PA — June 17, 2026 — The Municipality of Bethel Park announced today that all emergency dispatch services, including Police, Fire and EMS will transition to Allegheny County Emergency Services 911 (ACES 911), a move designed to strengthen regional coordination, modernize dispatch technology, and support long-term operational efficiency.

EMS and fire dispatch services have already transitioned to the county system in recent years. With this final phase, police dispatch will also be integrated, placing all emergency communications for Bethel Park within the Allegheny County 911 center.

The transition will take effect on July 13, 2026, at 8:00 a.m. Beginning at that time, residents needing to access emergency services should call 911 for all Police, Fire, and EMS emergencies. Residents who inadvertently dial the 412-833-2000 number will be forwarded to ACES 911 dispatch.

“This transition strengthens our ability to deliver reliable and efficient emergency services while leveraging the advanced technology and regional coordination provided by Allegheny County,” said Kristen Denne, Municipal Manager. “Residents will continue to experience the same high level of service from local police, fire and EMS.”

Under the new system, emergency calls originating in Bethel Park will be received and dispatched through the County’s ACES 911 center. Police, fire, and emergency medical services will continue to be provided by Bethel Park’s local responders, ensuring continuity of service and familiar community-based response.

Allegheny County’s centralized dispatch system offers enhanced capabilities, including:

• Advanced mapping and location technology
• Improved coordination across municipalities and emergency agencies
• Increased redundancy and system reliability

The transition also reflects a strategic effort to maintain essential public safety services without requiring significant local investment in aging dispatch infrastructure.

Bethel Park officials have worked closely with Allegheny County to support a seamless implementation through system testing, personnel coordination, and operational planning.

“This transition reflects a long-term investment in public safety infrastructure and regional collaboration,” Denne added. “We are confident it will enhance emergency response capabilities for our residents.”

Additional information, including frequently asked questions, will be available on the Municipality’s website at www.bethelparkpa.gov. Updates on the transition will also be shared through the Municipality’s social media channels listed at https://www.bethelparkpa.gov/connect/social